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Achieving Excellence in Customer Relations Strategies for Outstanding Service
Date and time is TBD
|Kuala Lumpur
Time & Location
Date and time is TBD
Kuala Lumpur, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the event
Course Information
In the digital age, the art of customer service goes beyond face-to-face interactions. This two-day programme offers a deep dive into the multifaceted realm of customer service, exploring techniques and best practices that can elevate a company’s customer relationship management. From understanding the customer's journey to leveraging technology, participants will gain a holistic view of modern customer service. The programme will teach you the essential skills and knowledge you need to provide excellent customer service. You will learn how to understand and meet customer needs, resolve
customer complaints, and build strong customer relationships.
Course Objectives
At the end of the 2-day programme, participants will be able to: